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These Terms of Service ("Terms") govern your use of the website taangastudios.com and the services provided by Taanga Studios Private Limited (CIN: U72900KA2019PTC130886), having its registered office at Proworks, 235, Binnamangala, 2nd Floor, 13th Cross Road, Indira Nagar 2nd Stage, Bengaluru, Karnataka 560038, India ("Taanga", "we", "us"). By engaging us or making a payment through this website, you ("Client", "you") agree to these Terms.

1. Our Services

Taanga Studios is a technology and digital services company. Our services include 3D visualisation, virtual reality (VR) and augmented reality (AR) experiences; website design and development; custom web application and software-as-a-service (SaaS) development for clients; and related digital services such as SEO, digital marketing and technology consulting. The exact scope, deliverables, timelines and fees for each engagement are set out in a written proposal, quotation or statement of work ("Proposal") agreed with you. If anything in a Proposal conflicts with these Terms, the Proposal prevails for that engagement.

2. Engagement and Acceptance

An engagement begins when you (a) accept the Proposal in writing (email or signed document is sufficient) and (b) pay the first invoice or advance. Work is scheduled only after both are done.

3. Fees and Payments

• All fees are stated in the Proposal, in Indian Rupees (INR) unless stated otherwise.

• Payments are processed securely by third-party payment providers. We do not store your card or bank details.

• Depending on the Proposal, fees may be charged as a fixed project fee, in milestones (for example an advance followed by payments on defined milestones or delivery), or as a recurring monthly retainer, hosting fee or extended support fee.

• Applicable taxes, including GST, are charged additionally as per Indian law, and a tax invoice is issued for every payment.

• Invoices are due within the period stated on the invoice. Where none is stated, payment is due within 7 days of the invoice date.

• We may pause work, and suspend access to any hosted or staged work, while an invoice is overdue. Delays caused by late payment extend delivery timelines accordingly.

4. Client Responsibilities

You agree to provide accurate information, reference material (drawings, brand assets, content, product requirements, access credentials, etc.) and timely feedback and approvals. You confirm that you have the right to share all materials you give us and that they do not infringe anyone's rights or violate any law. Delays in providing materials or feedback may extend timelines and, where they materially increase our effort, the fees.

5. Revisions and Change Requests

The number of revision rounds included is specified in the Proposal for each engagement. Requests beyond the included revisions, or changes to the agreed scope or features after work has begun, are treated as change requests and quoted separately before we proceed.

6. Delivery and Acceptance

Deliverables are shared digitally (files, links, staging or hosted environments, or code repositories). Unless the Proposal says otherwise, deliverables are deemed accepted if you do not raise specific written concerns within 7 days of delivery.

7. Third-Party Services and Costs

Many projects depend on third-party services such as domains, hosting and cloud infrastructure, software licences, plugins, APIs, stock or 3D assets, and app-store accounts. Unless the Proposal says otherwise, these are not included in our fees, are billed to you at cost or purchased directly by you, and are governed by the providers' own terms. We are not responsible for changes, outages or discontinuation of third-party services.

8. Intellectual Property

• On receipt of full payment for a deliverable, you receive the rights to use that deliverable for your business as described in the Proposal.

• Until full payment is received, all rights in the work remain with Taanga.

• Taanga retains ownership of its pre-existing tools, frameworks, pipelines, code libraries, templates, plugins and know-how, and of any general-purpose components we create along the way. You receive a licence to use them as part of the deliverable.

• Open-source and third-party components remain under their own licences.

• Unless you tell us in writing not to, we may show completed work (excluding confidential information) in our portfolio and marketing.

9. Hosting and Post-Handover Support

Hosting. We can deploy and host what we build on the infrastructure you choose, whether that is your own cloud accounts or an environment we set up and manage for you. Where we host on your behalf, the scope and fees are as stated in the Proposal. Where the infrastructure is in your own accounts, you are responsible for those accounts, their costs and their security, unless the Proposal says otherwise.

Standard support. Every software and web engagement includes 6 months of post-handover support, counted from the date of final handover. During this period we will fix defects in the delivered scope, meaning functionality that does not work as described in the Proposal. Standard support does not include new features or changes in scope (see Clause 5), issues caused by changes made to the deliverable by anyone other than Taanga, or issues caused by third-party services, infrastructure or platform changes outside our control.

Extended support. Support beyond 6 months, or a higher level of support, can be purchased as an add-on. We recommend agreeing this in the Proposal at the start of the engagement. It may also be arranged later by mutual written agreement, on the terms and fees we then agree.

10. Confidentiality and Data

Each party will keep the other's non-public business information confidential and use it only for the engagement, except where disclosure is required by law. Where we handle personal data on your behalf, we will do so only to deliver the services and in line with applicable Indian data protection law. You are responsible for having the necessary consents and permissions for any personal data you provide to us.

11. Warranties and Limitation of Liability

• We will perform services with reasonable skill and care and in line with the Proposal.

• Beyond the express commitments in the Proposal, services and deliverables are provided on an "as is" basis. Software may contain minor defects, and we do not guarantee uninterrupted or error-free operation. We do not guarantee business outcomes such as sales, leads, users, search rankings or footfall.

• To the maximum extent permitted by law, Taanga is not liable for indirect or consequential losses, or for loss of profit, revenue or data.

• Our total liability for any claim relating to an engagement is limited to the fees you paid for that engagement in the 3 months before the claim arose.

12. Termination

Either party may end an engagement by written notice. Termination does not affect fees already due for work performed. Refunds, if any, are governed by our Cancellation & Refund Policy below.

13. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, government action, power or internet failures, or outages of third-party platforms.

14. Governing Law and Disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute in good faith through discussion. If unresolved within 30 days, the dispute will be finally settled by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement, seated in Bengaluru, in English. Courts in Bengaluru, Karnataka have exclusive jurisdiction for any matters not subject to arbitration.

15. Changes to These Terms

We may update these Terms from time to time. The version published on this page on the date you engage us applies to that engagement.

16. Contact

Taanga Studios Private Limited CIN: U72900KA2019PTC130886 Proworks, 235, Binnamangala, 2nd Floor, 13th Cross Road, Indira Nagar 2nd Stage, Bengaluru, Karnataka 560038, India Email: info@taangastudios.com

 

Cancellation & Refund Policy

 

This policy applies to all payments made to Taanga Studios Private Limited ("Taanga") through this website or otherwise. As we provide custom, made-to-order creative and technical services, refunds depend on how much work has been done. Please also read our Terms of Service above.

1. How to Cancel

To cancel an engagement, retainer, hosting arrangement or extended support plan, send a written request from your registered email to info@taangastudios.com with:

• your name and company,

• the project or invoice reference, and

• the reason for cancelling (optional, but it helps us assess any refund).

We will acknowledge your request by email. Cancellation takes effect from the date we receive your written request, and any refund is assessed as set out in this policy.

2. Cancelling Before Work Begins

If you cancel in writing before work has started (that is, before kickoff, and before we have received any materials from you or allocated team time), you are eligible for a full refund of amounts paid, less any non-recoverable payment processing charges.

3. Cancelling After Work Has Started

Once work has started, we will have committed time, people and resources to your project. In this case:

• Cancel in writing as described in Clause 1.

• Refunds after work has started are assessed case by case at Taanga's discretion. We consider the work completed and delivered so far, third-party or licensing costs already incurred, and the stage of the project.

• Where we find that payment has been received for work not yet performed, we will refund the corresponding amount. Payments for work already completed or delivered are not refundable.

• We will communicate our decision, with a short explanation, within 7 business days of receiving your request.

4. Milestone Payments

Each milestone payment is for a defined stage of work. Once a milestone has been delivered (including delivery to a staging or preview environment), or is ready for delivery and awaiting your input, that payment is non-refundable. Upcoming milestones you have not paid for will not be invoiced once you cancel.

5. Third-Party Costs

Amounts paid for domains, hosting, licences, assets, app-store fees and other third-party services purchased on your behalf are non-refundable once purchased, unless the provider itself refunds them to us.

6. Retainers, Hosting and Extended Support

• You may cancel a monthly retainer, hosting arrangement or extended support plan with 30 days' written notice. The service continues, and is billed, through the notice period.

• We do not refund the current billing period once it has started. Future charges stop after the notice period ends.

7. Deliverable Quality Issues

If a deliverable does not match the agreed Proposal, tell us in writing within 7 days of delivery. We will first correct it through the revisions included in your Proposal. If we are unable to deliver what was agreed, we will work with you on a fair remedy, which may include a partial or full refund for the affected deliverable.

8. How Refunds Are Paid

• Approved refunds are issued to the original payment method within 7 business days of approval.

• Depending on your bank or card issuer, it may take a further 5 to 10 business days for the amount to show in your account.

• We cannot refund to a different account or method than the one used for payment.

9. Duplicate or Incorrect Charges

If you were charged twice or an incorrect amount, email us with your payment details. Verified duplicate or erroneous charges are refunded in full.

10. Chargebacks and Disputes

Please contact us before raising a dispute with your bank. We resolve most concerns quickly, and disputes raised without contacting us first can delay resolution for both sides.

11. Contact Us

For cancellation or refund requests:

Taanga Studios Private Limited CIN: U72900KA2019PTC130886 Email: info@taangastudios.com Address: Proworks, 235, Binnamangala, 2nd Floor, 13th Cross Road, Indira Nagar 2nd Stage, Bengaluru, Karnataka 560038, India

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